Refund and Cancellation Policy

Try it first, at no cost

Every account starts with 5 free assessments and asks for no card. That is deliberate: mark a few real essays with it before you spend anything, and judge it on your own students' writing rather than on our description of it.

If an assessment fails — the photograph could not be read, or something went wrong on our side — it does not count against your free allowance.

Cancelling

You can cancel at any time, from Settings → Billing or by emailing admin@writescanpro.com. There is no notice period, no cancellation fee, and nobody will ask you to justify it.

Cancelling stops the next payment. Your access continues until the end of the period you have already paid for — if you cancel on the 3rd and your month runs to the 20th, you keep it until the 20th.

Refunds

If you are unhappy with your first payment on a new subscription, write to us within 14 days of that payment and we will refund it in full.

Beyond that first payment, subscriptions are not refunded for the remainder of a month you have already started, because the allowance is there to be used. If something has gone wrong, that rule is not the point — see below.

When something has gone wrong

If the service was unavailable, graded incorrectly at scale, or did not do what this website said it does, tell us and we will put it right — a refund, a credit, or a fixed bill, whichever genuinely fits. We would rather hear about it than keep the money.

That applies regardless of the 14 days above. A policy is not a reason to keep money we did not earn.

How a refund is paid

Paddle is the merchant of record for every purchase, so refunds are issued by Paddle, back to the card or account you paid with, under their buyer terms. We ask them to process it; they move the money.

Timing is the bank's, not ours — usually a few working days, occasionally longer.

Annual and institutional agreements

Institutional arrangements are quoted and signed individually. Where a signed agreement sets out its own cancellation and refund terms, those terms apply instead of this page.